Refund Policy

At Picadailys, customer satisfaction is central to everything we do. We aim to ensure every payment, purchase, and transaction through our platform is seamless, transparent, and reliable. However, we understand that issues may arise. This Refund Policy outlines the terms under which users may request refunds and how such requests are processed.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Failed Transactions: When a user’s account or wallet has been debited, but the intended service (e.g., airtime, data, bill payment, or transfer) was not successfully delivered.
• Duplicate Payments: When a user is charged more than once for the same transaction.
• Erroneous Charges: When a transaction is processed incorrectly due to a system or network error attributable to Picadailys or its service providers.

Refunds will not be granted in cases where:

• The transaction was successful and the service was delivered correctly.
• The issue originated from a third-party platform not integrated through Picadailys.
• The user provided incorrect information (e.g., wrong phone number, account number, or biller details).

2. Refund Request Procedure

If you experience a failed or disputed transaction, please take the following steps:

1. Go to your Picadailys app and navigate to the Help or Support section.
2. Submit a refund request by providing:
• Transaction reference number
• Date and time of transaction
• Amount involved
• A brief description of the issue
3. You may also email our support team at support@picadailys.com with the above details.

3. Refund Processing Timeline

• Refunds for eligible cases are typically processed within 0–48 hours after verification.
• For payments routed through banks or external gateways, processing time may vary depending on the partner’s policies.
• Users will receive confirmation once the refund has been credited to their Picadailys wallet or original payment method, depending on the transaction type.

4. Wallet and Reward Transactions

• Transactions involving Picadailys Points, Rewards, or Bonuses are not eligible for cash refunds.
• However, if a reward-based transaction fails due to system error, equivalent wallet credits may be issued at Picadailys’ discretion.

5. Dispute Resolution

In case of a disagreement regarding refund decisions, users may escalate by emailing disputes@picadailys.com. Our compliance and reconciliation team will review all supporting documentation and respond within 0–48 hours business days.

6. Policy Updates

Picadailys reserves the right to amend this policy at any time to reflect improvements or regulatory changes. All updates will be communicated via the app or official website.
Picadailys Services Nig Ltd remains committed to ensuring a fair, transparent, and customer-friendly experience for all users.